ID, Bond & Incidental Fees

What to expect before your hire: secure ID verification, a temporary bond hold and clear information about any extra charges that may apply if something goes wrong.

IdentificationSubmitted securelyYour ID is submitted securely and used to verify the booking.Your ID ›
Rental bondA temporary holdA temporary hold on your card. Released once your gear is returned on time and in the same condition.The bond ›
Incidental feesNo hidden chargesAdditional fees only apply to gear returned late, dirty, missing or damaged.Incidental fees ›
Identification

Who can pick up, and what ID we need

Who needs to upload ID?

Only the person who accepts responsibility for the equipment and agrees to the Terms of Hire, needs to upload their ID.

The HirerUploads their IDBefore the booking is confirmed. They are the one responsible for the gear until it's back.
The person receiving itShows their photo IDAt handover, so we know we're releasing the gear to the right person.

What IDs do you accept?

Accepted
✓Australian physical driver's licenceA current licence issued by any Australian state or territory. Provisional licences are accepted.
✓Australian digital driver's licenceUpload screenshots from your official state or territory licence app. Your current address and expiry date must be visible.
✓Australian photo ID cardA current Australian government-issued photo card or proof-of-age card showing the required details.
Not accepted
×Interim or paper licenceInterim and paper licences cannot be used to verify your identity. Contact our team if you’re waiting for a replacement card.
×Expired licenceYour licence must remain current through your pickup or delivery date.
×Passport or overseas licenceWe require current Australian-issued photo ID that shows your Australian address. Passports and overseas licences do not meet these requirements, so we cannot accept them.
ID must show:Full namePhotoCurrent addressDate of birthExpiry date18 or olderLicence / card number

We don’t need your licence or card number. Feel free to cover or blur them before you upload.

How do I submit my ID?

After booking, you’ll receive a secure ID upload link by SMS from 0417 900 791 and in your booking confirmation email. Upload your ID before pickup or delivery. We can’t release your gear without it.

We send you a linkFind it in your confirmation email or in the SMS from 0417 900 791.
Securely upload your IDShowing all required details. You can cover your licence or card number.
You’re all setComplete the upload as soon as possible so we can confirm your booking.
Most asked

Someone else receiving on your behalf?

No problem! Nominate them as your Authorised Representative. They can collect or return the gear, while you remain responsible for the equipment.

Send us their detailsVia SMS or email with your booking number and their full name and mobile.
We add themWe list them on your booking as an Authorised Representative.
They pick up or returnAt handover, we’ll check their photo ID. They do not need to upload it.
Isn’t my ID already on file?

We keep your ID for 30 days after your hire. If it has been deleted, you will need to upload it again. Hiring regularly? Speak to our team about storing your ID for longer to save time when booking.

Booking for a business?

Every booking needs one person's ID on file. They agree to the Terms of Hire and accept responsibility for the equipment for the duration of the hire.

Rental bond

How does the rental bond work?

Pick-upFrozen on your cardDuring pick-up, or the day before delivery. It shows as pending on your statement, not as a charge.
During your hireTemporarily heldThe bond remains on hold while the gear is with you. Your available balance is lowered but no money leaves your account.
ReturnReleased when it’s backOnce your gear is returned on time and in the same condition. Your bank may take up to 7 days to remove it.
Still waiting?We release the hold the moment your return is completed. After that it’s up to your bank. Most customers’ funds are released within 24 hours, but if it’s been more than 7 days, send us an SMS and we’ll look into it for you.
How much is it?

For most bookings, the bond is $100, however some higher-value items require a larger bond. The exact amount for your hire will be shown in your cart before checkout.

Which card do you use?

We freeze the bond on the same debit or credit card you use to make your booking online. If you need to use an alternative card, let our team know in advance.

How do I get my bond back?

Return everything on time and in the same condition you received it, and we’ll release your bond. It’s that simple: 99% of our customers get their bond back in full.

What does it cover?

The rental bond is a temporary security hold for the duration of your hire. If incidental fees arise, we may use some or all of the bond towards them. It is not insurance and does not limit your responsibility for lost or damaged equipment.

✓Incidental fees, in part or in full×Loss or damage of equipment
Incidental fees

Avoiding additional fees

99% of bookings end with nothing extra to pay. Incidental fees only apply to late returns, misuse, damage or loss.

Late return

If the gear is returned late, we’ll recalculate your hire and charge you for the additional hire period.

Activated liquid detection label

Some items have labels that turn bright red when exposed to liquids. Affected units must be deep-cleaned to prevent corrosion and further damage.

Damage

The cost to repair it, or to replace it if it can’t be repaired. Charged at current repair or replacement cost.

Cleaning

If the gear is returned dirty, wet, sticky or covered in residue, you’ll be charged for cleaning. We assess the cost for each affected item.

Lost or missing items

Anything not returned, including cables, remotes, stands, covers and cases, is charged at its current replacement cost.

Missed courier

If the courier can’t collect because no one’s there or the gear isn’t packed, redelivery or recollection fees will apply.

What happens if I get charged?

We inspect everything when it comes back. If a fee applies, we let you know, charge the card used to make the booking and send an updated invoice. Normal wear and genuine faults are never charged.

Found a missing item later? Return it quickly and in good condition and we’ll refund the replacement charge less any late return fees.

We check itEvery item is inspected when it comes back. We let you know if charges apply.
We charge the cardWe capture the bond and charge any excess amounts to your card.
You get an invoiceUpdated and itemised so you can see exactly what the charge is for.

All sorted? Find your gear.

Set your location and dates then browse our equipment to get started.

Upfront pricingReal-time availabilityBook with confidence
More answers

Other questions we get asked

Yes. Anyone picking up must bring their own photo ID so we can match it either to the name of the hirer or the authorised representative. Only the person taking responsibility for the equipment must upload their ID online.

Yes, any time, even on the day. Send us the new person’s full name and mobile by SMS or email.

Yes. Every booking needs one person’s ID on file, including deliveries and company bookings.

An Australian photo ID card works. Or a friend or family member with Australian ID can take responsibility for the equipment on the booking and nominate you to as an authorised representative to pick up on their behalf.

Every hire requires a bond temporarily held as security while the gear is with you. It may be used towards incidental fees if the gear is returned late, missing or damaged. For 99% of hires, the hold is released in full.

Yes, but it’s temporarily held, not charged. The hire price is what you pay; the bond is released when your gear is back on time and in the same condition it was received.

We only charge some or all of your bond when an incidental fee applies. If this happens, we’ll let you know and send an updated itemised invoice explaining each charge.

First, check whether it appears as pending. An amount matching your rental bond is usually the temporary hold, not a completed charge. If we charge an incidental fee, we’ll contact you and send an updated itemised invoice. If the transaction does not match any of these, contact us with the amount and your booking number so we can check it.

No. We do not currently offer insurance for hired equipment.

Absolutely not. Your hire and delivery costs, along with the rental bond hold, are shown before checkout. Additional charges only apply if you change your booking or incur an incidental fee through a late return, misuse, damage or loss. 99% of customers receive their bond back in full without fees or charges.