Do you require my ID, or will you need the ID of the person who is picking up?
We require the person who is taking responsibility for the equipment (the Hirer) to submit a copy of their ID to remain on file for the duration of the hire.
If you are the Hirer and somebody is picking up on your behalf, you can nominate them as your authorised representative by writing to us at firstname.lastname@example.org with your booking number and the full name of the nominated person.
We will ask to sight the persons ID upon pickup to ensure they are the person nominated, but a copy will not be held on file.
What if I don’t have a driver’s licence? Do you accept other forms of ID?
The person taking responsibility for the hire (the Hirer) must provide a valid Australian drivers licence or government-issued photo card that includes the Hirer's:
Date of Birth
Date of Expiry
If you don't possess a valid form of identification a friend or family member can become the Hirer by completing this form.
Can I redact any information on my driver’s license before providing it?
We need the following information to be visible on your licence submission:
Date of Birth
Date of Expiry
You are welcome to redact or blank out any other information, and we recommend blanking out your licence number/s for added security.
Can I just show you my ID on pickup or show the driver on delivery?
A copy of your licence must remain on file for the duration of your hire. This copy must be submitted digitally in advance or a printed photocopy of both sides of your licence must be provided to us upon pickup (not available for delivery).
What happens if my driver’s licence has expired?
We can only accept valid Australian driver's licences. If you have been issued a temporary licence, please contact our team for further options.
If you do not possess a valid or temporary licence a friend or family member will need to nominate themselves as the Hirer (the person who takes for responsibility for the equipment for the duration of the hire). They can nominate themselves as the Hirer here.
Can I provide a digital license?
Yes, you can submit a screenshot of your digital licence via our secure form or supply a printed copy during pickup. Be sure to blank out your licence number/s for security.
It's never been easier to hire equipment for your event.
We've streamlined the process helping you to easily select, book, and use our gear.
But don't just take our word for it...
Online Booking Was Seamless
The package options online are very well communicated and online booking was seamless. Collection was very easy with the lights boxed up very neatly for easy transport. On the night of setup, the ability to scan QR code on the light for instructions was a huge help. Highly recommend!!
Simple Instructions via QR Code
Smooth pick up and return, carpark outside, easy access and all the kit provided in organised boxes and trolleys to get to vehicle with little effort. All easy to setup, simple instructions on every device via a QR code.
Everything Was In Perfect Condition
Ordering, pick-up and return was effortless and everything was in perfect condition, worked without fault and came with easy to understand instructions.
The Whole Service Was Easy
The whole service from booking pickup and return was easy and seamless. Staff were accommodating and friendly. Highly recommend and will use again.
Staff Were Super Friendly
We booked online, picked up the equipment, read clear and easy instructions. Staff were super friendly and helpful. Definitely hiring from here again!