Rental Bond
How much is the Rental Bond?
For any bookings that include DJ Equipment and Generators the Rental Bond is $200.
For all other bookings the Rental bond is $100.
For all other bookings the Rental bond is $100.
How does the Rental Bond process work? (Picking up from Warehouse)?
When you arrive in store to pickup we will pre-authorise the Rental Bond on your Debit/Credit Card. This sends a message to your bank to freeze the Rental Bond amount ($100 or $200) on the card you provide in store.
Once your booking is returned on time and in the same condition as it was received upon pick up, we will send a message to your bank to release the rental bond funds.
Your bank may take up to 1-5 business days to release these funds back into your account. When this is completed there will be no record of the pre-authorisation in your account.
Once your booking is returned on time and in the same condition as it was received upon pick up, we will send a message to your bank to release the rental bond funds.
Your bank may take up to 1-5 business days to release these funds back into your account. When this is completed there will be no record of the pre-authorisation in your account.
How does the Rental Bond process work? (Courier Delivery)
Our Customer Support team will contact you prior to your delivery date to pre-authorise the Rental Bond amount on your Debit/Credit Card.
This sends a message to your bank to freeze the Rental Bond amount ($100 or $200) on the card you provide.
Once your booking is returned on time and in the same condition as it was received upon pick up, we will send a message to your bank to release the rental bond funds.
Your bank may take up to 1-5 business days to release these funds back into your account. When this is completed there will be no record of the pre-authorisation in your account.
This sends a message to your bank to freeze the Rental Bond amount ($100 or $200) on the card you provide.
Once your booking is returned on time and in the same condition as it was received upon pick up, we will send a message to your bank to release the rental bond funds.
Your bank may take up to 1-5 business days to release these funds back into your account. When this is completed there will be no record of the pre-authorisation in your account.
How do I make sure I get my Rental bond back?
Hirers can ensure they receive their bond back in full by:
- Returning ALL Equipment on time
- Ensuring all Equipment is returned in the same condition it was received
- Ensuring all Equipment is wiped down with a dry cloth, with cables rolled neatly and returned in the same transport tubs they were received in
- Ensuring that Liquid Detection labels are not triggered or removed
Why might I lose my Rental Bond?
Most bookings are returned on time and in the correct condition, but common reasons for losing a Rental Bond include:
- Not returning equipment on time
- Not returning equipment in the condition it was received (clean, with cables rolled neatly and in the original transport tubs)
- Loss of small items (such as remotes, covers or stands)
- Triggering or removing Liquid Detection Labels
When do I get my Rental Bond back?
Upon returning your booking on time and in the same condition as it was received, our team send a message to your bank to release the Rental Bond pre-authorisation. This process may be immediately honoured by some banking institutions but can also take up to 5 business days for others.
As the Rental Bond is processed as a Pre-Authorisation (and not a Transaction) once it is released by your banking institution all evidence of a Rental Bond will disappear from your transaction records.
As the Rental Bond is processed as a Pre-Authorisation (and not a Transaction) once it is released by your banking institution all evidence of a Rental Bond will disappear from your transaction records.