Rental Bond

How much is the Rental Bond?
For any bookings that include DJ Equipment the Rental Bond is $200.

For all other bookings the Rental bond is $100.

How does the Rental Bond process work? (Picking up from Warehouse)?
When you arrive in store to pickup we will pre-authorise the Rental Bond on your Debit/Credit Card. This sends a message to your bank to freeze the Rental Bond amount ($100 or $200) on the card you provide in store.

Once your booking is returned on time and in the same condition as it was received upon pick up, we will send a message to your bank to release the rental bond funds.

Your bank may take up to 1-5 business days to release these funds back into your account. When this is completed there will be no record of the pre-authorisation in your account.

How does the Rental Bond process work? (Courier Delivery)
Our Customer Support team will contact you prior to your delivery date to pre-authorise the Rental Bond amount on your Debit/Credit Card.

This sends a message to your bank to freeze the Rental Bond amount ($100 or $200) on the card you provide.

Once your booking is returned on time and in the same condition as it was received upon pick up, we will send a message to your bank to release the rental bond funds.

Your bank may take up to 1-5 business days to release these funds back into your account. When this is completed there will be no record of the pre-authorisation in your account.

How do I make sure I get my Rental bond back?
Hirers can ensure they receive their bond back in full by:

  • Returning ALL Equipment on time
  • Ensuring all Equipment is returned in the same condition it was received
  • Ensuring all Equipment is wiped down with a dry cloth, with cables rolled neatly and returned in the same transport tubs they were received in
  • Ensuring that Liquid Detection labels are not triggered or removed
Why might I lose my Rental Bond?
Most bookings are returned on time and in the correct condition, but common reasons for losing a Rental Bond include:

  • Not returning equipment on time
  • Not returning equipment in the condition it was received (clean, with cables rolled neatly and in the original transport tubs)
  • Loss of small items (such as remotes, covers or stands)
  • Triggering or removing Liquid Detection Labels
Note: The Rental Bond is not sufficient to cover loss or damage of equipment. In extremely rare cases, where equipment is significantly damaged or lost during a hire Excess Fees may be applicable.

When do I get my Rental Bond back?
Upon returning your booking on time and in the same condition as it was received, our team send a message to your bank to release the Rental Bond pre-authorisation. This process may be immediately honoured by some banking institutions but can also take up to 5 business days for others. 

As the Rental Bond is processed as a Pre-Authorisation (and not a Transaction) once it is released by your banking institution all evidence of a Rental Bond will disappear from your transaction records.