When your booking is returned on time and in the same condition it was received, we will immediately send a message to your bank to 'unfreeze' your rental bond .
The time taken to 'unfreeze' your rental bond is subject to your banks processing times. For some banks, your rental bond is released immediately but for others it can take up to 5 business days.
Why haven’t I got my rental bond back?
Unlike a transaction, when a rental bond is pre-authorised your bank 'freezes' the funds in the 'pending' section of your account.
When we send a message to your bank to 'unfreeze' the funds, they are released back to your 'available funds' and no evidence of a rental bond will be visible in your account.
If 5 business days after return, you still see a rental bond amount ($100 or $200) displaying as a transaction in your account statement, please contact our friendly Customer Support team.
How can I make sure I don’t lose my rental bond?
99% of customers do the right thing and get their rental bond back by simply returning their booking on time and in the same condition as it was received.
To avoid losing your rental bond, make sure you:
Return on time
Return all equipment (including remotes and covers)
Return the equipment the same way you received it
Don't allow drinks or liquids near the equipment
Take care of the equipment
From time-to-time accidents do happen, if you have any issues please contact our friendly Customer Support team who will be happy to help you out.
Can I pay the rental bond in cash?
No. We only accept credit cards for rental bonds.
What happens if my rental bond is captured?
If your booking is returned late or improper condition, incidental fees or charges will apply and your rental bond will be captured to cover the cost.
Our team will send you an updated copy of your invoice explaining and reflecting these charges.
If the fees associated with late or improper return exceed the value of your rental bond, other incidental fees may apply.
It's never been easier to hire equipment for your event.
We've streamlined the process helping you to easily select, book, and use our gear.
But don't just take our word for it...
Online Booking Was Seamless
The package options online are very well communicated and online booking was seamless. Collection was very easy with the lights boxed up very neatly for easy transport. On the night of setup, the ability to scan QR code on the light for instructions was a huge help. Highly recommend!!
Simple Instructions via QR Code
Smooth pick up and return, carpark outside, easy access and all the kit provided in organised boxes and trolleys to get to vehicle with little effort. All easy to setup, simple instructions on every device via a QR code.
Everything Was In Perfect Condition
Ordering, pick-up and return was effortless and everything was in perfect condition, worked without fault and came with easy to understand instructions.
The Whole Service Was Easy
The whole service from booking pickup and return was easy and seamless. Staff were accommodating and friendly. Highly recommend and will use again.
Staff Were Super Friendly
We booked online, picked up the equipment, read clear and easy instructions. Staff were super friendly and helpful. Definitely hiring from here again!