Cancellations & Changes

Plans change, and most changes are easy. Move your booking dates, add or swap gear, extend your hire, or cancel for free 4 or more days before your hire starts.

Change of plans?ModificationsNew dates, a longer hire, different gear or a delivery change.Modifying your booking ›
When the unexpected happensCancellationsFull refund or credit note 4 days or more before your hire.Cancelling your booking ›
Changes

Modifying your booking

Tell us what you’d like to change. We’ll check availability and confirm any difference in price before updating your booking.

Can I move my booking dates?

Same duration, different datesWe get it, plans change! When this happens, you can reschedule your booking at no extra cost, subject to availability.

Can I extend my booking?

Picking up earlyNeed it sooner? We'll check availability and recalculate your price. If it's available we'll happily bring your booking forward.
Returning lateNeed it a little longer? As long as the gears available we'll recalculate your hire price and extend your return date.

Can I add, swap or remove gear?

AddingSpotted something else you need? If it’s available, we can add it to your booking and charge the card on file or send you a payment link.
SwappingSwap or upgrade an item 4 or more days before your hire starts, subject to availability, and we’ll charge or refund the price difference.
RemovingRemove gear more than 4 days before your hire starts and we’ll refund its cost. Inside 4 days, its value becomes store credit.

Can I modify my delivery?

A different delivery date or timeTo keep delivery affordable, we may deliver on or before your hire begins and collect within a couple of days after it ends. We’ll give you a 4-hour window based on when the couriers will be in your area. Need a specific date or a shorter delivery window? Ask our team about priority service options (additional charges apply).
A different addressGive us at least 24 hours’ notice. If the new address fits in with the schedule, we’ll recalculate the delivery fee and update your delivery address.
Adding or removing a serviceRemove a service at least 24 hours before it’s scheduled and we’ll refund the cost. You can add a service anytime, subject to availability, but book early to avoid missing out.

How do I make a change to my booking?

Request the changeBy SMS or email, with your booking number.
We do the checksWe'll check availability or review the schedules.
We confirm itWe'll provide updated costs and lock it in.
Cancellations

Cancelling your booking

Cancel 4 days or more before your hire starts for a full refund. After that, you'll still receive a store credit.

What happens if I cancel?

4 days or more beforeFull refund or credit noteYour choice: a refund to the card you paid with, or store credit.
Less than 4 days beforeCredit noteReceive a credit note for the full value of your booking.
No showHire charges forfeitedIf you don’t pick up or aren’t there for delivery, your hire charges will be forfeited.

How cancelling works

How do I cancel my booking?Send us an SMS or email with your booking number and cancellation request. We’ll process and confirm your refund or credit note.
When do I get my refund?We process the refund to your original card straight away. You should receive it back into your account within 2–5 business days.
Does the store credit expire?No. It never expires and can go towards any future booking.

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More answers

Other questions we get asked

Our cancellation policy still applies. If your hire goes ahead, be sure to keep all gear dry and undercover. If you need to postpone, just send us an SMS or email and we'll modify your booking dates or send you a credit note.

We don't charge any change or cancellation fees. You’ll only pay more if a change extends your hire, significantly affects the delivery cost, or adds/upgrades gear. We’ll confirm the difference and get your approval before charging your card.

Not yet. SMS or email us and we’ll update it for you.

We email it to you, and it’s kept on file. Tell us when you next book and we’ll apply it.

Yes, if you cancel 4 days or more before your hire starts. Less than 4 days before, you’ll receive a credit note for the full value.

If the gear won’t fit in your vehicle, you can make multiple trips, book a courier of your own or cancel some items for a store credit.

Saturday returns close at 10am sharp so we can prepare the gear for our Saturday customers. Want a sleep-in? Ask about a 12pm return for $50, subject to availability.