Late return will result in late fees and the capture of your rental bond.
Late fees are calculated as a nightly hire rate for each day your booking remains overdue.
Late fees can be avoided by returning all items on time, don't forget the remotes, cables, covers and stands!
If you anticipate returning late, contact our Customer Support team immediately.
What is classified as 'poor condition'?
We expect that customers return our equipment the same way it was received:
Placed neatly in the transport tubs/covers provided
Clean of dirt, dust or grime (wipe clean before return)
Stickers, cable ties and tags still affixed
Free of damage
Equipment returned dirty, messy, damaged or altered in anyway is considered 'poor condition'.
What happens if I damage or lose equipment?
If you damage or lose equipment, you must notify our Customer Support team immediately.
If equipment is lost or returned damaged, your rental bond will be captured immediately and our team will inspect the equipment upon return to calculate the cost of repairs or replacement.
The balance of the cost not covered by the rental bond will be charged to the card used to make the booking.
What are liquid detection labels?
Liquid detection labels change colour when they come into contact with a significant amount of liquid (such as alcohol or other beverages).
Liquids present great risk of damage to electrical components and involves significant cost in examination, repair or even replacement of affected items.
Liquid detection activation will result in the capture of your rental bond in full and additional fees may apply if significant damage occurs.
It's never been easier to hire equipment for your event.
We've streamlined the process helping you to easily select, book, and use our gear.
But don't just take our word for it...
Online Booking Was Seamless
The package options online are very well communicated and online booking was seamless. Collection was very easy with the lights boxed up very neatly for easy transport. On the night of setup, the ability to scan QR code on the light for instructions was a huge help. Highly recommend!!
Simple Instructions via QR Code
Smooth pick up and return, carpark outside, easy access and all the kit provided in organised boxes and trolleys to get to vehicle with little effort. All easy to setup, simple instructions on every device via a QR code.
Everything Was In Perfect Condition
Ordering, pick-up and return was effortless and everything was in perfect condition, worked without fault and came with easy to understand instructions.
The Whole Service Was Easy
The whole service from booking pickup and return was easy and seamless. Staff were accommodating and friendly. Highly recommend and will use again.
Staff Were Super Friendly
We booked online, picked up the equipment, read clear and easy instructions. Staff were super friendly and helpful. Definitely hiring from here again!