DJ Warehouse Sydney & Melbourne

Incidental Fees

Never hired with us before?

Here's an explainer about incidental fees and how to avoid them...

Why we charge incidental fees

Incidental fees are charged for the following reasons:

Late return (of one or more items)
Equipment returned in poor condition (e.g. dirty or messy)
Activated liquid detection labels
Damage or loss of equipment

The cost of incidental fees

Typically incidental fees are covered by the rental bond amount, but in rare situations (e.g. longer overdue returns, equipment damage or loss, etc) the cost can exceed the value of the rental bond.

Fees will vary depending on the nature and volume of the charges.

How incidental fees are charged

When incidental fees are incurred we capture the rental bond to cover the charges, update the tax invoice and email it to the hirer.

In rare circumstances where fees exceed the value of the rental bond, the balance owing will be charged to the card used to make the booking.

How to avoid incidental fees

We hate charging fees, so here are the best ways you can avoid them:

Return your booking on time
Make sure you return all items (including remotes, cables, covers and stands)
Return the equipment in the same condition it was received (taking photos before unpacking can help)
Keep drinks and liquids away from the equipment

Ready to hire?

Let's get started!

Select a category below to start your booking

Sound & Lights

Speakers

Microphones & PA

Silent Disco

DJ Equipment

Lighting

Uplighting

Disco Balls

UV Glow

Glow Furniture

Smoke & Haze

Confetti

Bubbles

Staging

Curtains

Portable Power

Still have questions?

We have the answers.

What happens if I return late?

Late return will result in late fees and the capture of your rental bond.

Late fees are calculated as a nightly hire rate for each day your booking remains overdue.

Late fees can be avoided by returning all items on time, don't forget the remotes, cables, covers and stands!

If you anticipate returning late, contact our Customer Support team immediately.

What is classified as 'poor condition'?

We expect that customers return our equipment the same way it was received:

Placed neatly in the transport tubs/covers provided
Clean of dirt, dust or grime (wipe clean before return)
Stickers, cable ties and tags still affixed
Free of damage

Equipment returned dirty, messy, damaged or altered in anyway is considered 'poor condition'.

What happens if I damage or lose equipment?

If you damage or lose equipment, you must notify our Customer Support team immediately.

If equipment is lost or returned damaged, your rental bond will be captured immediately and our team will inspect the equipment upon return to calculate the cost of repairs or replacement.

The balance of the cost not covered by the rental bond will be charged to the card used to make the booking.

What are liquid detection labels?

Liquid detection labels change colour when they come into contact with a significant amount of liquid (such as alcohol or other beverages).

Liquids present great risk of damage to electrical components and involves significant cost in examination, repair or even replacement of affected items.

Liquid detection activation will result in the capture of your rental bond in full and additional fees may apply if significant damage occurs.

It's never been easier to hire equipment for your event.

We've streamlined the process helping you to easily select, book, and use our gear.

But don't just take our word for it...

Online Booking Was Seamless

The package options online are very well communicated and online booking was seamless. Collection was very easy with the lights boxed up very neatly for easy transport. On the night of setup, the ability to scan QR code on the light for instructions was a huge help. Highly recommend!!

Chris W.

Simple Instructions via QR Code

Smooth pick up and return, carpark outside, easy access and all the kit provided in organised boxes and trolleys to get to vehicle with little effort. All easy to setup, simple instructions on every device via a QR code.

John S.

Everything Was In Perfect Condition

Ordering, pick-up and return was effortless and everything was in perfect condition, worked without fault and came with easy to understand instructions.

Bruce B.

The Whole Service Was Easy

The whole service from booking pickup and return was easy and seamless. Staff were accommodating and friendly. Highly recommend and will use again.

Larissa S.

Staff Were Super Friendly

We booked online, picked up the equipment, read clear and easy instructions. Staff were super friendly and helpful. Definitely hiring from here again!