Privacy Policy

Last Updated: 10th September 2023

Introduction

DJ Warehouse Hire Pty Ltd (ABN: 91 168 307 202), hereinafter referred to as "DJ Warehouse," "we," "our," or "us," is committed to respecting the privacy rights of our customers. This Privacy Policy applies to all users of www.djwarehouse.com.au and outlines how we collect, use, and protect your personal information.

Information We Collect

Information You Provide to Us

When you contact us, make a booking, or use our services, we may collect the following types of information:

  • Name
  • Email Address
  • Contact Number/s
  • Residential and Delivery Addresses
  • Company or Business Name
  • Drivers Licence Details
  • Equipment Hired
  • Event Type
  • Number of Guests in Attendance
  • General Location of Event
  • Tokenised Credit Card Information
Automatically Collected Information

When you visit our website, we may also collect information through cookies, analytics tools, and other similar methods. This may include:

  • Logging information about website activity (e.g., date and time of visits, pages viewed)
  • Device type and operating system
  • IP address

 

How We Use Your Information

We use the collected information for various business purposes such as:

  • Responding to your inquiries or requests
  • Providing you with information about equipment or services of interest
  • Identifying other equipment or services beneficial to you
  • Internal accounting and administration
  • Verifying your identity, residential address and age
  • Marketing and advertising improvement
  • Enhancing the website user experience

Data Sharing

We will not sell your personal information to any third parties. We may share your information with external service providers, law enforcement agencies, or other entities under the following conditions:

  • With your explicit consent
  • For the purposes of our business operations (e.g. third-party courier service)
  • If required or authorised by law

Data Storage and Security

We employ various security measures, including end-to-end encryption, two-factor authentication, and tokenisation of credit card details to protect your information. Digital identification submissions are retained for up to 90 days after submission or the end of the hire, whichever is last. 

User Rights and Choices

You have the right to:

  • Access your information by writing to us at privacy@djwarehouse.com.au
  • Opt out of marketing emails at any time
  • Request deletion of identification information once any existing hire contractual agreements are finalised

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you access most websites on the internet. DJ Warehouse uses cookies and similar technologies to improve your experience, understand how our website is used, and for security purposes.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They make it possible for you to browse and use our website.

Performance Cookies

Performance cookies collect information about how you use our website. They help us understand what pages are the most and least popular and how visitors move around the site.

Functionality Cookies

These cookies allow us to remember the choices you make (such as your user name, language, or region) and provide enhanced, more personalised features.

Marketing Cookies

These cookies are used to tailor advertising to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

We use remarketing to advertise online. Third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, use cookies to serve ads based on your past visits to this website.
Visitors can opt out of Google’s use of cookies by visiting the Ads Preference Manager or visitors can opt out of a third-party vendor’s use of cookies by visiting Network Advertising Initiative opt-out page.

How We Use Cookies

We use cookies for several purposes, including:

  • Keeping you signed in and understanding how you use our website
  • Analysing visitor numbers and behaviours, such as what pages are frequently visited
  • Assessing the effectiveness of our ads, offers, and email communications
Managing Cookies

Most web browsers allow you to manage cookies through the browser settings. You can set your browser to block cookies or to alert you when cookies are being sent to your device. However, if you disable cookies, you may not be able to use all the features on our website effectively.

Changes to This Cookie Policy

We may update our Cookie Policy from time to time. If we make any changes, we will revise the "Last Updated" date at the top of this Cookie Policy.

For further questions about this Cookie Policy or our use of cookies, please contact us at privacy@djwarehouse.com.au.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@djwarehouse.com.au or reach out to our Customer Support team.