FAQ

It’s fast and easy to place a booking on our website, simply select the package or items you wish to hire and checkout online. Alternatively, you can also call or email to place a booking with one of our team members.

We do not recommend coming instore to place a booking as instore traffic may lead to significant delays in placing a booking in person. The quickest and easiest way to place a booking is online.

Payment via Visa, Mastercard or AMEX must be made before a booking can be confirmed. We do not accept cash.

Yes, there is a bond for Warehouse pickups ($100 for Non-DJ Equipment, $200 for DJ Equipment) which must be paid via Debit/Credit only (no cash) upon pick-up. This bond only covers fees associated with cleaning, liquid detection label activation or late return fees only and is not sufficient for covering the cost of lost or damaged equipment. There is no bond applicable for delivery bookings.

Note: 99% of our customers receive their bond back in full. All we ask is that the equipment is returned to us on time and in the condition it was received.

1. The rental bond is pre-authorised via Debit or Credit Card using our instore system. This “freezes” or “holds” a $100 amount on your card for the duration of your hire (this will appear as a ‘Pending’ transaction in your account)
2. When your booking is returned on time and in the condition it was received, our team will send a message to your bank to “unfreeze" the Rental Bond
3. Depending on your banking institution it may take 0-5 business days for your bank to release the Rental Bond. Once they have released it, any evidence of a transaction in your account will simply disappear.

Yes, there is a $100 bond for Warehouse pickups which must be paid via Debit/Credit only (no cash). This bond only covers fees associated with cleaning or late return fees only and is not sufficient for covering the cost of lost or damaged equipment. There is no bond applicable for delivery bookings.

Note: 99% of our customers receive their bond back in full. All we ask is that the equipment is returned to us on time and in the condition it was received.

1. Place your booking online and select a Courier Delivery and/or Return service during checkout.
2. Once your booking has been processed by our team, we’ll finalise delivery dates and timeframes with you and send you a digital copy of our Terms of Hire which must be completed and signed before delivery can take place.
3. On the delivery date, the person who signed the Terms of Hire must be present onsite (with their ID handy) in order for Delivery to occur.
4. After your event, ensure the equipment is packed down as directed ready for collection from a courier.
5. A person must be present at the premises on the date of Collection in order for collection to occur (couriers cannot deliver or collect bookings without somebody present onsite).

Click to view our Sydney and Melbourne metro courier delivery zones. Located outside of these zones? Contact us to see if we can arrange a delivery service for you.

Our team will contact you regarding the date of delivery and/or collection once your booking has been processed. In some circumstances, we may elect to schedule delivery up to 3 days prior to your event date.
In most cases, collection is typically scheduled to take place 1-3 days after your event date.
Rest assured you will not be charged extra if we elect to schedule early delivery or late collection.

Typically both deliveries and collections are performed between 9am-5pm, but our team will confirm a 4-hour timeframe of delivery and/or collection once your booking has been processed.

Yes. The person who signs the Terms of Hire must be present onsite (with their ID handy) for delivery to occur.
Somebody must also be present onsite for collection to occur (but this does not necessarily have to be the person who signed the Terms of Hire).

Couriers are unable to deliver or collect without a receiver present. A redelivery or recollection fee will apply if nobody is around to receive Delivery or Collection.

Your booking will be scheduled for pickup during opening hours on your event date.
If we are closed on the day of your event, pickup will automatically be assigned to a day we are open prior to the day of your event (at no extra charge of course). Click to view our Sydney and Melbourne opening hours.

For all single night hires, your booking will be due for return the next operating day after your event date.
If you have selected a multi-night hire rate, your return date will be determined by the hire period you select when placing your booking.
In all cases, our team will confirm your return date via email once your booking has been processed.

In order to pickup your booking you will need the following:
- Your booking confirmation number (this can be found in your confirmation email)
- A valid Australian Driver’s Licence or government-issued Proof of Age card (we do not accept passports or overseas identification)
- A debit or credit card for the $100 bond

A friend or family member may pick-up your booking on your behalf, however it is important that you send them a copy of the confirmation email and ensure they are aware they will be:
- Taking responsibility for the equipment whilst on hire,
- Signing the Terms of Hire, and,
- Providing a debit/credit card for the $100 bond
A friend or family member can also return your booking on your behalf, simply make sure they have our address and opening hours handy.

Yes, fees may apply for returning your booking late - especially if you fail to notify us or maintain contact. Late fees are charged at the nightly booking rate for each day a booking remains unreturned.

Our website should help you navigate packages that are best suited to your event type and size, but if you’re having trouble working out what you need, feel free to contact our friendly, local Customer Support team.

We’ve worked tirelessly to ensure our equipment can be used by anybody, but we strongly recommend that you setup the equipment during opening hours in the event you need further assistance over the phone.
Setting up is simple, but in some cases we also include instructional documentation to ensure this process is even easier.
If you have trouble, please don’t hesitate to contact our local Customer Support team.

Equipment faults are extremely rare. Ensure you setup the equipment during opening hours, and if you’re experiencing issues don’t hesitate to give us a call, our friendly Customer Support team will be more than happy to assist you.