General Information
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Do I pay now or when I pick up?
Bookings must be placed online prior to pickup from one of our fulfilment locations.
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Is there a rental bond?
A $100-$200 rental bond is frozen on your credit card prior to receiving your booking.
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Do I have to provide ID on pickup/delivery?
ID must be submitted when placing your online booking. We will also request to sight your ID upon pickup or delivery.
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Can I come in to see/test the items before I book?
Our fulfilment locations are collection points only, we do not have a showroom to demo equipment.
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What payment methods do you accept?
Bookings must be paid via credit card online. Payment cannot be made at our fulfilment locations.
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Is the 'Book From' date my pickup date or can I pickup earlier?
The 'Book From' date selected is the date you will be assigned to pickup. If you need to pickup earlier, please select an earlier pickup date.
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Where are you located?
We're based in Leichhardt (Sydney) and Port Melbourne (Melbourne).
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Can I send someone else to pickup/return for me?
Absolutely. When submitting your ID you can nominate an authorised representative. Alternatively send us an email with your booking number and the details of the person you would like to nominate.
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What are the hours for pickup/return?
Select your location to view our Sydney or Melbourne pickup/return hours.
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Can I return outside of your opening hours?
No. All returns must be strictly made within our return hours.
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Where do you deliver?
Our courier partners deliver within 45km driving distance of our Leichhardt and Port Melbourne locations. Proceed to checkout to see if delivery is available to your address.
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How much does it cost?
Delivery costs depend on your driving distance from our warehouse and the size of your booking. The average cost of courier delivery is $60 each way, with costs ranging between $40-$200 each way.
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Can I select the day & time of delivery?
Unfortunately, we cannot guarantee the exact time a booking will be delivered or collected. Where possible, we try to meet customers day/time requests, but this cannot be guaranteed.
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Do I have to be there for the delivery/pickup?
Yes. The hirer, or an authorised representative must be present onsite to receive delivery or collection.
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Can I book the courier one-way?
Yes. We have one-way and return delivery options. Proceed to checkout for options and pricing.
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How do I know when they will be here?
Our team will send you a 2-4 hour timeframe estimate the day before delivery/collection and you will receive a tracking link the morning of delivery.
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