Port Melbourne, VIC

Event Solutions Manager (Sales)

Job Title

Contract Type

Part-Time or Full-Time

Remuneration

$65-75k + super + performance bonus

Department

Sales & Support

Location

Port Melbourne, VIC

Status

⦿ Actively Searching

Role Overview

We are looking for an Event Solutions Manager to join our team, working alongside those who drive our sales efforts and customer interactions.

This role is perfect for someone with excellent sales and customer service skills and a passion for events who is driven by hitting KPI's and targets.

Key Responsibilities

Sales & Solutions
Identify customer needs and offer tailored solutions. Leverage upsell and cross-sell opportunities to create more value for our customers (warm leads only - no cold calling or door knocking!).

Product Expertise
Gain and maintain a thorough understanding of our sound and lighting equipment, ensuring you can provide knowledgeable advice to customers.

Bookings Management
Oversee the entire bookings process, from initial inquiry to product support to final return. Ensure a smooth, efficient and enjoyable experience for our customers.

Customer Service:
Deliver exceptional service through phone, email, SMS and live chat (coming soon). Build strong relationships and uphold our high standards of customer satisfaction.

Feedback:
Actively seek customer feedback to help us continually improve our services.

Market Awareness:
Stay updated on industry trends and competitor offerings to continually improve our services.

Team Collaboration:
Work closely with team members across our Port Melbourne and Sydney locations to hit sales targets, achieve KPI's and ensure operational efficiency.

Who We're Looking For

We need someone who is positive, dependable, and hardworking, with a passion for learning and achieving goals.

The ideal candidate will possess:

Customer Service & Sales Experience:
Proven experience in a customer service or sales role. Experience in the events or audiovisual industry is a bonus.

Excellent Communication Skills:
Effective communications with customers, colleagues and management is critical to success in this role.

Time Management:
Ability to prioritise tasks and manage time effectively.

Problem-Solving Skills:
Ability to think critically and solve problems efficiently.

Attention to Detail:
Even the smallest details can make a big difference to our operational success.

Product Knowledge:
Understanding of audiovisual and lighting equipment.

Flexibility & Adaptability:
Ability to thrive in a dynamic environment with a high tolerance to change (we’re always growing and evolving).

Team Player:
Ability to work collaboratively and demonstrate leadership potential.

Passion:
Whether it's events, sales, customer service, audiovisual equipment or just putting a smile on peoples faces, a genuine, role-related passion is essential.

Working at DJ Warehouse Hire

At DJ Warehouse Hire, we’re more than just a hire company—we’re a team of passionate individuals who thrive on creativity, collaboration, and delivering unforgettable experiences.

Learn more about who we are, the unique culture we foster, and the exciting perks of being part of our team.

Whether you’re drawn to our dynamic work environment or the opportunities for growth, we’re excited to show you what makes DJ Warehouse Hire a great place to work.

Who We Are

DIY events made easy!

At DJ Warehouse Hire, we rent out fun things!

As a leading supplier of sound and lighting equipment hire in Sydney and Melbourne, we cater to thousands of DIY events hosted each year. From weddings to parties and everything in between, our gear helps our customers create unforgettable experiences.

We serve more DIY customers each week than anyone else and we pride ourselves on delivering exceptional service.

Our reputation is important to us, so before you apply, check out Who We Are and take a look at our online reviews.

The Culture

Dynamic Environment

At DJ Warehouse Hire, we’re all about creating unforgettable experiences. Whether it’s a party, wedding, or corporate event, you’ll play a part of helping people create moments they will treasure. Our workplace is full of energy, with new and exciting events taking place every day.

Growth & Learning

We’re committed to helping our employees grow both professionally and personally. You’ll get the opportunity to deepen your knowledge of sound and lighting technology, sharpen your customer service skills, and even explore the ins and outs of event planning.

Supportive & Collaborative

We support each other, collaborate on tasks, and celebrate our successes. You’ll join a close-knit team that values creativity, initiative, and a positive attitude. With 9 team members across Sydney and Melbourne we’re all about working smart, staying effective, and having fun along the way.

Empowering DIY

We champion the DIY concept by offering high-quality equipment along with easy-to-follow guides that help our customers to use it. You’ll play a key role in empowering people to create their own amazing events which is incredibly rewarding.

Powered by Innovation

We’re always seeking to innovate, from adopting new technologies to refining services and exploring market trends. You’ll be part of a team that pushes boundaries, and a quick look around our workplace shows this in action.

Local Community

Working in Port Melbourne offers a great mix of local flavour and accessibility. This commercial precinct offers quick access to the CBD and is surrounded by fantastic local breweries and the creative energy of PICA playing host to events every other week.