Port Melbourne, VIC

Event Solutions Manager (Sales)

Job Title

Event Solutions Manager (Sales)

Department

Sales & Support

Location

Port Melbourne, VIC

Status

β¦Ώ Actively Searching

Role Overview

We are looking for an Event Solutions Manager to join our team, working alongside those who drive our sales efforts and customer interactions.

This role is perfect for someone with excellent sales and customer service skills and a passion for events who is driven by hitting KPI's and targets.

Key Responsibilities

  • Sales & Solutions
    Identify customer needs and offer tailored solutions. Leverage upsell and cross-sell opportunities to create more value for our customers (warm leads only - no cold calling or door knocking!).

  • Product Expertise
    Gain and maintain a thorough understanding of our sound and lighting equipment, ensuring you can provide knowledgeable advice to customers.

  • Bookings Management
    Oversee the entire bookings process, from initial inquiry to product support to final return. Ensure a smooth, efficient and enjoyable experience for our customers.

  • Customer Service:
    Deliver exceptional service through phone, email, SMS and live chat (coming soon). Build strong relationships and uphold our high standards of customer satisfaction.

  • Feedback:
    Actively seek customer feedback to help us continually improve our services.

  • Market Awareness:
    Stay updated on industry trends and competitor offerings to continually improve our services.

  • Team Collaboration:
    Work closely with team members across our Port Melbourne and Sydney locations to hit sales targets, achieve KPI's and ensure operational efficiency.

Who We're Looking For

We need someone who is positive, dependable, and hardworking, with a passion for learning and achieving goals.

The ideal candidate will possess:

  • Customer Service & Sales Experience:
    Proven experience in a customer service or sales role. Experience in the events or audiovisual industry is a bonus.

  • Excellent Communication Skills:
    Effective communications with customers, colleagues and management is critical to success in this role.

  • Time Management:
    Ability to prioritise tasks and manage time effectively.

  • Problem-Solving Skills:
    Ability to think critically and solve problems efficiently.

  • Attention to Detail:
    Even the smallest details can make a big difference to our operational success.

  • Product Knowledge:
    Understanding of audiovisual and lighting equipment.

  • Flexibility & Adaptability:
    Ability to thrive in a dynamic environment with a high tolerance to change (we’re always growing and evolving).

  • Team Player:
    Ability to work collaboratively and demonstrate leadership potential.

  • Passion:
    Whether it's events, sales, customer service, audiovisual equipment or just putting a smile on peoples faces, a genuine, role-related passion is essential.

Benefits

Competitive Salary

An industry competitive pay structure that reflects the value of your skills & experience, reviewed yearly.

Generous Allowances

We'll cover your work-related expenses such as uniform, mentorship & more.

Monthly Free Lunch

We like food. Enjoy a monthly Uber Eats lunch with the team, on us.

Performance Bonus

Increase your annual income with our team performance-based bonus structure.

Birthday Leave

Celebrate your special day with an extra day of annual leave each year.

Staff Credit

Take advantage of our staff hire credit program for personal, friends or family use.

Mental Health Leave

Receive additional personal leave each year to look after your mental health.

Support Your Favourite Charities

Donate a DJ Warehouse Hire voucher each year to a charity or non-profit of your choice.

About Us

DIY events made easy!

At DJ Warehouse Hire, we rent out fun things!

As a leading supplier of sound and lighting equipment hire in Sydney and Melbourne, we cater to thousands of DIY events hosted each year. From weddings to parties and everything in between, our gear helps our customers create unforgettable experiences.

We serve more DIY customers each week than anyone else and we pride ourselves on delivering exceptional service.

Our reputation is important to us, so before you apply, check out Who We Are and take a look at our online reviews.

How to Apply

We are interviewing now and will hire as soon as we find the right candidate.

If you're ready to join a dynamic team and make a significant impact, we'd love to hear from you, so please apply below!

Have any questions about the role? Email us at: jobs@djwarehouse.com.au