Last Updated: 1st May 2024
Introduction
DJ Warehouse Hire Pty Ltd (ABN: 91 168 307 202), hereinafter referred to as "DJ Warehouse," "we," "our," or "us," is committed to respecting the privacy rights of our customers. This Privacy Policy applies to all users of www.djwarehouse.com.au and outlines how we collect, use, and protect your personal information.
Information We Collect
Information You Provide to Us
When you contact us, make a booking, or use our services, we may collect the following types of information:
- Name
- Email Address
- Contact Number/s
- Residential and Delivery Addresses
- Company or Business Name
- Drivers Licence Details
- Equipment Hired
- Event Type
- Number of Guests in Attendance
- General Location of Event
- Tokenised Credit Card Information
Automatically Collected Information
When you visit our website, we may also collect information through cookies, analytics tools, and other similar methods. This may include:
- Logging information about website activity (e.g., date and time of visits, pages viewed)
- Device type and operating system
- IP address
How We Use Your Information
We use the collected information for various business purposes such as:
- Responding to your inquiries or requests
- Providing you with information about equipment or services of interest
- Identifying other equipment or services beneficial to you
- Internal accounting and administration
- Verifying your identity, residential address and age
- Marketing and advertising improvement
- Enhancing the website user experience
Data Sharing
We will not sell your personal information to any third parties. We may share your information with external service providers, law enforcement agencies, or other entities under the following conditions:
- With your explicit consent
- For the purposes of our business operations (e.g. third-party courier service)
- If required or authorised by law
Data Storage and Security
We employ various security measures, including end-to-end encryption, two-factor authentication, and tokenisation of credit card details to protect your information. Digital identification submissions are retained for up to 90 days after submission or the end of the hire, whichever is last.
Equipment Data
DJ Warehouse Hire’s Equipment may contain on-board devices (each a GPS Device) which enable the Equipment to be connected to the internet and to send commands to and receive certain information from the Equipment, such as geolocation data from a global positioning system.
By hiring any Equipment from us you expressly agree to DJ Warehouse Hire using a GPS Device on such Equipment during the rental period, and to us collecting, using and retaining information from the GPS Device, and that DJ Warehouse Hire is the owner of that data.
Information from the GPS Device may be used:
- to notify us that the Equipment requires maintenance or servicing;
- to provide information to the police or other authorities in the event that the Equipment is stolen, is not returned at the end of the hire period or is being used unlawfully;
- in the event of an accident or incident relating to the Equipment during the hire period, e.g. to verify the location of the Equipment at the time of the alleged accident or incident;
- to identify whether the Equipment is being used in an area prohibited under the hire contract conditions or in a manner that does not comply with manufacturer’s specifications or the terms of hire; and
- for any other purpose permitted under the Privacy Act or any other law.
User Rights and Choices
You have the right to:
- Access your information by writing to us at privacy@djwarehouse.com.au
- Opt out of marketing emails at any time
- Request deletion of identification information once any existing hire contractual agreements are finalised
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you access most websites on the internet. DJ Warehouse uses cookies and similar technologies to improve your experience, understand how our website is used, and for security purposes.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website. They make it possible for you to browse and use our website.
Performance Cookies
Performance cookies collect information about how you use our website. They help us understand what pages are the most and least popular and how visitors move around the site.
Functionality Cookies
These cookies allow us to remember the choices you make (such as your user name, language, or region) and provide enhanced, more personalised features.
Marketing Cookies
These cookies are used to tailor advertising to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
We use remarketing to advertise online. Third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, use cookies to serve ads based on your past visits to this website.
Visitors can opt out of Google’s use of cookies by visiting the Ads Preference Manager or visitors can opt out of a third-party vendor’s use of cookies by visiting Network Advertising Initiative opt-out page.
How We Use Cookies
We use cookies for several purposes, including:
- Keeping you signed in and understanding how you use our website
- Analysing visitor numbers and behaviours, such as what pages are frequently visited
- Assessing the effectiveness of our ads, offers, and email communications
Managing Cookies
Most web browsers allow you to manage cookies through the browser settings. You can set your browser to block cookies or to alert you when cookies are being sent to your device. However, if you disable cookies, you may not be able to use all the features on our website effectively.
Changes to This Cookie Policy
We may update our Cookie Policy from time to time. If we make any changes, we will revise the "Last Updated" date at the top of this Cookie Policy.
For further questions about this Cookie Policy or our use of cookies, please contact us at privacy@djwarehouse.com.au.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@djwarehouse.com.au or reach out to our Customer Support team.
