IMPORTANT: Update to Service (COVID-19)

CHANGES TO SERVICE:

As COVID-19 continues to cause disruption and uncertainty in our communities, we recognise that this is a very tough time for not only the events industry, but also many others and we’re doing our best to remain open for the purpose of fulfilling the needs of compliant events. 

Given the level and severity of restrictions are expected to gradually increase, it can be expected that almost no events will be compliant in the short-term. We may elect to honour bookings for select circumstances where the event does not contravene state or federal government restrictions and where our service can be delivered safely in line with government recommendations.

Due to the circumstances surrounding COVID-19, we have taken the following steps to ensure the safest possible environment for both our staff and compliant customers:

  • Warehouse locations will be closed for pick-up and drop off for the foreseeable future
  • Compliant bookings will be delivered via a courier service (cost: $30 each way).
  • Terms & Conditions will be processed online to minimise contact.
  • Equipment will be cleaned thoroughly with disinfecting agent as per normal.
  • Equipment will be rotated, ensuring that no equipment will be used twice by different customers within a 72 hour period.

 

UNCERTAIN WHETHER YOUR EVENT IS GOING AHEAD?

Our Terms of Hire and Refund Policy still apply, so if you are looking to make a booking and you are unsure whether your event will be proceeding, please contact your local Warehouse for information on stock availability.
Our Customer Support team will be more than happy to develop a quote that can be locked in with payment at a stage where you are certain your event is going ahead. 

 

IMPORTANT: 

In light of the governments recent restrictions on gatherings and emphasis on the importance of social distancing, we strongly implore anyone considering hosting an event during this time to consider the implications of doing so and to ensure that you are abiding by the government restrictions and recommendations.

Simply put, if you are considering hosting an event that breaches these restrictions, thus increasing the risk of transmission of COVID-19, please reconsider what you’re doing, and certainly don’t hire with us.

Please continue to support your local small businesses where you can, and where it is safe to do so. We hope that you and your loved ones are safe and taking every precaution to protect your health and the health of those around you. 

- DJ Warehouse Hire Team