COVID-19 Response

CHANGES TO SERVICE:

As COVID-19 continues to cause disruption and uncertainty in our communities, we recognise that this is a very tough time for not only the events industry, but also many others and we’re doing our best to remain open for the purpose of fulfilling the needs of compliant events.

Due to the circumstances surrounding COVID-19, we have taken the following steps to ensure the safest possible environment for both our staff and customers:

  • We will be contacting customers in advance in an effort to stagger the pick-up and return time of bookings, minimising foot traffic within the premises
  • Up to 2 vehicles will be granted access to the warehouse at any given time for the purpose of picking up/returning bookings
  • Our warehouse facilities are now fitted with COVID-19 floor markings, signage and a protective barrier at the counter
  • Contactless pick-up / return is now available as Terms & Conditions for will be processed online
  • Contactless Delivery of bookings will be completed via a third-party courier service ($30 each way)
  • Everyone entering our warehouse premises will be required to complete a quick online contact tracing form upon entry.  
  • Equipment will be cleaned thoroughly with disinfecting agent as per standard process
  • Equipment will be rotated, ensuring that no equipment will be used twice by different customers within a 72 hour period. 
  • We are registered as a COVIDSafe business in NSW.


UNCERTAIN WHETHER YOUR EVENT IS GOING AHEAD?

Our Terms of Hire and Refund Policy still apply, so if you are looking to make a booking and you are unsure whether your event will be proceeding, please contact your local Warehouse for information on stock availability.
Our Customer Support team will be more than happy to develop a quote that can be locked in with payment at a stage where you are certain your event is going ahead. 

 

IMPORTANT: 

We will continue to monitor changes in both NSW and VIC daily for changes to restrictions that may impede the ability for events to go ahead.

We strongly implore anyone considering hosting an event during this time to consider the implications of doing so and to ensure that you are abiding by the government restrictions and recommendations.

Simply put, if you are considering hosting an event that breaches these restrictions, thus increasing the risk of transmission of COVID-19, please reconsider what you’re doing, and certainly don’t hire with us.

For the safety of our staff and customers, please limit the number of people picking up your booking to a maxmimum of 2 people.

If you are unwell, contact us immediately and please do not enter the premises.

We strongly recommend wearing a face mask or covering and gloves where possible to minimise risk of spreading or contracting COVID-19.

Please continue to support your local small businesses where you can, and where it is safe to do so. We hope that you and your loved ones are safe and taking every precaution to protect your health and the health of those around you. 

- DJ Warehouse Hire Team