Cancelling a Booking:
FOR BOOKINGS CANCELLED:
|within 24 hours of placing a booking online||Full Refund or Credit Note|
|7+ days before the Pickup or Delivery date||Refund (less $25 cancellation fee) or Full Credit Note|
|0-6 days before the Pickup or Delivery date||Full Credit Note (no refunds available)|
Postponing Your Booking:
If your event is postponed, you may reschedule (at no extra charge) or a credit note will be issued to the full value of the booking (valid for 24 months).
If the Equipment You've Booked is Not Available:
In the event that the equipment you have booked is not available and we are unable to recommend a suitable substitute, you can either: request a refund or credit note equal to the value of the unavailable equipment or cancel your booking for a full refund.
If You Do Not Provide the Correct Identification or Bond upon Pickup or Delivery:
Providing a valid Driver's Licence or Government Photo Card reflecting your current residential address is a requirement of hiring with us. Refunds are not issued to customers who are unable to provide identification during pick-up or delivery.