We deliver all goods via courier to ensure your products arrive safely and promptly

DJ Warehouse extends our well known in store service to our online customers by using a courier service so you are certain that your goods arrive safely and promptly. You can also track where your order is at all times from when your order is placed until it has arrived at your door.

Ordering and processing time

 

• Online orders are normally processed within 3 business days.
• Once processed, your order should take between 2-4 business days to arrive depending on where you live.  Please note that in total, your order may take up to 7 business days to arrive from the day you place your order.
• If the product you are after is on backorder with our suppliers, we will contact you within 5 business days of placing your order and give you the option of waiting or cancelling your order.
• Deliveries can only be made Monday-Friday.
• If you need your order by a certain time, please contact us before you place your order at orders@djwarehouse.com.au.  Express shipping may incur an additional surcharge.
• Shipping to rural areas may require an additional surcharge. We will contact you before processing your order if this may apply to you.
• All goods require a signature on delivery during the hours from 8:00am till 5:30pm Monday to Friday, so please enter a daytime delivery address such as a work address. Due to this we cannot accept a PO Box for a delivery address.
• If no one is home to receive the goods, smaller items may be delivered to the post office for collection.

 

Shipping costs

We have changed our shipping structure from our last website to make it easier for you to save when you purchase more than one item. We have given each item a value based on its size and weight that accurately reflects the courier charges so you are not overcharged for any item. Instead of charging you for shipping three times if you purchase three items, our system calculates how many of those items can fit in a smaller shipping bag so you pay less. This means that in most cases you won’t be charged anything extra by adding small accessories to your order, such as cables or cartridges.

If you wish to know our shipping costs for particular items, you can find them in the checkout section before processing your order.

 

Availability

 

Our products on our website that give you the option to 'Add to cart' are items that we keep in stock in our store, at one of our warehouses or are readily available from our suppliers. While we do our best to keep the website availability as up to date as possible, some items become out of stock with our suppliers and can sometimes take a while to be ordered in. If you want to make sure your product can be ordered in quickly, please contact us by email at orders@djwarehouse.com.au.

 

 

Please note that what is available online may differ to what we have in stock in our Sydney and Melbourne stores. Please contact us before you come down to make sure we have it in stock.