Customer Service and Event Bookings Agent (DJ Warehouse Hire Melbourne) - FULL-TIME
Established in 2001, DJ Warehouse Hire is one Australia's premier hire businesses, supplying sound, lighting and DJ equipment for private and public events.
With locations in Sydney, Melbourne & Brisbane we have both B2B and B2C clients. We offer a turn-key service for many advertising and event agencies to be able to offer a seamless rollout of events over multiple sites.
With our consumer clients we offer high quality equipment and a fantastic customer service experience every time they hire. With 15 years in business and 15 years of positive referrals it has resulted in our client base growing and growing.
We pride ourselves in providing the best experience to our clients and this has proven to be one of the key strengths to our success.
Reporting to the General Manager, the Customer Service is often the first contact a customer has with DJ Warehouse Hire. To succeed you will need to be confident, well spoken and able to build rapport with customers. Our customers are from a wide cultural and age demographic, you must be able to communicate effectively in "plain" english to explain our equipment's operating instructions, to customers who may not be experts in the field.
This role involves a high level of communication and interaction with customers (and colleagues) in a variety of methods including face-to-face, over the phone and via email.
- Proven customer service experience
- Strong computer skills
- Excellent phone manner
- Attention to detail
- Ability to meet tight deadlines
- Exceptional organisation ability
- Able to quickly build rapport with clients
No previous experience with DJ equipment or Audio hire is required, but a proven history in a fast-paced customer service or hospitality environment is essential to be able to excel in this role.
Location and Hours
DJ Warehouse Hire, Port Melbourne.
Hours are within our standard operating hours, with split weekend (Sunday and Tuesday or Wednesday off), 38 hour working week.
To apply, please send your resume with a single-page cover letter to: firstname.lastname@example.org
Please use the term "Employment" in the subject line.